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Following on from the Basics this teaches more in depth customer
service skills and knowledge. Learn the art of executing great
service and dealing with complaints in a positive way.
Telephone techniques and etiquette along with getting those face
to face greetings right every time so the customer relaxes and
enjoys their experience with you.
Learn techniques to make the sale, to up sell and when you get
these skills your employer will really appreciate you - they will
do better with you selling more.